Provide Value-Added Services to Your Clients

When it comes to that all-important goal of increasing your bottom line, you can’t deny effectiveness of Value-Added Services. Value-added services increase sales volume, build loyalty, create mindshare, and drastically increase the worth of your services all at the same time. And with Omnistar’s value-added service network, you can get all the benefits without any of the extra work. We provide all the value-added services you'll ever need, and after rebranding them with your logo and image, you can then redistribute them to your clients as though they were your own.

What is a Value-Added Service?

Value-added services is actually a pretty simple concept. Ordinarily, you provide a core service to your customers such as web design: Your clients come to you for web design, you create or redesign their site, and they pay you. End of story. But with value-added services, there's an extra step: You upsell the benefits of an extra ongoing service that dramatically helps their site. To take an example, consider Omnistar Live. While designing their site, if they choose to go with the added live chat option, then you just integrate Omnistar Live with the rest of the site (a very easy procedure), and instead of just being paid a one time payment for your design work, you get to charge an ongoing monthly fee for the live chat service.

In essence, value-added services are add-on services that help to increase your bottom line while giving your customers the most choices in customizing their web experience.

Why Would Customers Want Omnistar Live as an Added-Value Service?

Not only does Omnistar Live act as the ultimate support service package, including a full knowledgebase suite that tracks which pages are the most helpful so your database always improves over time, seamless transition from faq to a live chat interface where each customer support rep can handle multiple chats simultaneously, reducing actual support costs to well below what can be accomplished without Omnistar Live, and a comprehensive support ticket system that quickly and easily handles all off-hour support issues, but also our live chat software serves as the pinnacle of sales opportunities by making any website an actual storefront, complete with salespersons who can initiate chat with web visitors who browse high-ticket items at the click of a button.

Your clients will love you for offering Omnistar Live because:

More Sales Opportunities
If your client’s traffic stats are like everyone else’s, then the vast majority of those web visitors are ‘just browsing’. But those ‘browsers’ weren’t searching through that site for nothing—most of them probably move on to a competitor’s site after leaving where they may be finally making that purchase! But with live chat enabled, those one-time visitors can be reeled in by effective salespeople. The novelty of speaking to an actual person through your client’s site is easily enough to snare those customers. After all, it’s bad form to leave while you’re talking to a real person, even though they might have intended to check out many other sites before purchasing! Just get your client’s salespersons to make them do their price checking in a separate window.

Increase Average Sales Order
If you’ve ever been to a fast food restaurant, then you know that the surest way to increase that bottom line is to upsell on every order. With Live Chat functionality, salespeople will always be available to cater to that single-item shopper. The limit of your sales capacity per customer is bounded only by the skills of your salespersons!

Lower Support Costs
Live chat enables every CSR to do the work of multiple phone reps. By responding to customers’ issues simultaneously, wait times are diminished for customers and those expensive extra phone lines can be transferred over to the sales department. Plus the included internal mail system integrates fully with calendar and address book so that all CSRs can be kept in the loop of new policies, knowledgebase entries, or cross-sales opportunities.

Greater Customer Service Capability
Bring customer service to the next level by dramatically increasing user serviceability with a comprehensive faq/knowledgebase that records how useful each entry is over time. And rather than awkwardly guiding users over the phone, CSRs can interpret a customer’s problem through chat and guide them to the appropriate faq page in just one click! Your customers will thank you.

How to Get Started

Signing up for Omnistar Live as a value-added service is easy. Best of all, once you become a Value-Added Service provider, we offer a 15% discount on all of our other products! So get started today!