Support Ticket
The
Customize Support Ticket page of the help desk solution
program allows you to alter the fields on your support
tickets. You can add and delete fields here.
On
the Add Field page you can create a new field for users
to fill out while submitting a ticket.
Field |
Description |
Field
Name: |
This
is the display name of the field |
Required: |
Check
this box if you want to make the field mandatory
to submit a ticket |
Type: |
This
determines the type of entry field. If you
select any type besides Text Box you will be prompted
to add the options that the type requires. |
Active: |
This
is whether the field is currently being displayed
to users or not |
customer
support software
