Customize Emails
From
this section of the download help desk software you can
customize emails. A list of current system e-mails
is given to you, such as the e-mail that is sent out when
a new ticket is submitted. Click on the name of a message
to edit it.
You can edit
the "From" line of the e-mail, the subject, and the body
of the e-mail. The body of the e-mail can contain shortcuts
such as %name% and %id% which will be automatically replaced
with the user's name and the ticket's ID number, respectively.
When you are finished, click Update.
Field |
Description |
Name |
Name
of email. |
Description |
Description
of the system email. |
From |
The
"From" email displayed to recipient. |
Reply-To |
Where
the email will be sent if someone hits reply. |
Return-Path |
Where
the email goes if it bounces. |
Subject
|
Subject
of email. |
Body |
This
is where you input the body of the email.
Your email information is contained here. |
Send
this email |
Check
this box when you're ready to have the email sent. |
customer
support software
