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Manage Articles

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The Manage Articles section of the buy help desk software allows you to create, sort, and delete articles based on categories.

For a detailed guide to posting an article in Omnistar Live, click here.

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The Add Article option can be used to expand your Knowledge Base

Field

Description

Article Title:

This is the display title of the article

Short Article Contents:

This is a brief summary of the article

Article Contents:

This is the text of the article

Categories:

You can select one or more categories for the article to be listed in

Interest Group:

Here you can select an interest group the article will be assigned to

Access Level:

This determines what level of access you have to have to view the article

Related Topics:

This allows you to choose additional topics that the article relates to

Add to FAQ:

These options allow you to choose which FAQ pages the article is displayed on.

Expiration:

This determines the day and time the article will expire and cease to be displayed on the site

Article Go Live Date:

This is the day the article will be made live

Icon:

This is the image that will represent the article.

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The Advanced Article Search allows you to use specific criteria to find an article.

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