Troubleshooter

The troubleshooter section of the best help desk software will allow users to follow a series of questions to find answer to common problems. When you add a topic, you can add unlimited questions and answers under the topic.

When adding or editing an answer, you will have to give it a title and text content. The content is what will be shown on the following screen if the answer is selected.

Field	Description
Question Title	Title of answer/question.
Content	The content is what will be shown on the following screen if the answer is selected.
Parent	Select the question that is the parent of this answer from this drop down.
Order to display	What order you want your series of questions displayed in the troubleshooter.