Announcements
The
support manager allows you to post announcements for your
users and staff members to view within the asset management
help desk software. From this page you can add new
announcements and edit or delete existing announcements.
When adding
or editing announcements, you can select whether staff
or users will be able to view it. They will see a list
of current announcements when they log in to the staff
or user area. You can also select to have an e-mail notice
sent out to either of these groups when the new announcement
is added, and you can attach a file to the announcement
and the e-mails. Click Update to post the announcement
and send out the corresponding e-mails.
Field |
Description |
Subject |
Type
in Subject of your Announcement. |
Announcement |
You
can type in your Announcement in this text box. |
Display
to user |
Check
this box if you want the Announcement displayed
to users. |
Display
to staff |
Check
this box if you want the Announcement displayed
to staff. |
Also
send announcement via email |
Check
this box to send Announcement via email. |
File
Attachment (optional) |
You
can upload attachments using this field. |
Email
Subject and Email From |
If
you are going to send email to your staff or users
then you can fill out these options. |
customer
support software
