Manage Departments

Field

Description

Department Name:

Type in the name of your new Department.

This is the default department:

Used only if users do not select department.

Share transcripts:

This department's chat transcripts will be accessible by other users

Display Department Name on user interface:

This determines whether the department name will be shown to users

Department Logo (300 by 56 pixels):

This is optional but you can browse in a logo for the department you are creating.

Delete Department Logo:

Check this box to delete the department logo and update the page for this to take effect.

Logo Alignment:

Set the alignment of the department logo. You only have two options; center and left.

Online Chat Image (150 by 95 pixels):

Browse in the online chat image you want people to see for your particular department. This section is optional.

Delete Online Chat Image:

Check this box to delete the current Online Chat Image. This won't take effect until you update the page.

Offline Chat Image (150 by 95 pixels):

Browse in the offline chat image you want people to see for your particular department. This section is optional.

Delete Offline Chat Image:

Check this box to delete the current Offline Chat Image. This won't take effect until you update the page.

POP Server (example: www.yourdomain.com):

Type the server of your pop account.

POP Username:

Type the username of pop account.

POP Password:

Type password of pop account.

Port:

This is the port email will be accessed through

Delete email from server after creating tickets:

Check this box if you want to delete the emails from your server after a ticket is created.