| Omnistar Help Desk Software php customer
support software allows you to make any email account
your link to customers by automatically or manually
importing emails as support tickets.
This allows you to offer support simply by providing
a customer with an email address, giving you all the
power of Omnistar Help Desk Software, but all the convenience and
simplicity of email.
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STEP 1: Login as an administrator
To configure Help Desk Software to work with POP3 Email, you must
be logged in as an administrator
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STEP 2: Select Manage Departments
From the manage departments page you will be selecting
an individual department to edit. Click the edit button
and you will be taken to a configuration page where
you can set up the software to work with your email
account.
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STEP 3: Enter your server information
At the bottom of the edit page, enter the url of
the POP3 Server, the login and password, and indicate
whether you would like imported email to be deleted
automatically. As well, if your email does not use
the default port, enter the port it uses.
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STEP 4a: Add the Chron Job to your
server
If you would like to have email automatically imported,
you will need to run the chron job above the data
entry fields on the edit page on your server. This
will automatically check the email account every 2
minutes for new tickets. Change UserName and Password
to match the user you would like the tickets imported
to.
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STEP 4b. Manually import tickets
If you would like to manually import your tickets,
simply login as a staff member and select Fetch POP3
Email, this will import your email. This option is
generally used if you want to clean spam email out
first, then import tickets, or if you use the email
for multiple functions.
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