Smart Businesses Increase Sales with Help Desk Software

Omnistar Help Desk Software is a dynamic support system that includes Help Desk Software chat, ticket support (web and email based), knowledgebase, document manager and troubleshooter all in one easy to use solution. Our software includes powerful tools to take your customer support to the next level:

• Provide support to your customers without speaking to them on the phone - In todays economic challenging period, it is advantageous that you find all ways to cut costs. Using the Omnistar Live Help desk, your customers can submit helpdesk tickets and get a timely response from your staff without speaking on the phone.
  
  
• Entice prospective customers through live chat - Through the Omnistar Live chat component, you can quickly and easily field sales questions, gather prospective clients contact info and even offer prospects incentives to ordering your products and services right away.
  
  
• Provide proactive customer support - The Omnistar Live Knowledgebase component allows you to provide your customers with useful information so that they can solve their own problems. Filling your knoweledgbase with useful information will allow your customers to proactively find answers to their own problems.
  
  
• Centralize customer issues - Utilizing the helpdesk for all your reported client issues will allow you to keep everything in one central area. This will improve the organization and efficiency of all the problems that are reported to you and give your support staff the ability to respond to issues in a timely manner.
  
  
• No expensive desktop software components needed - The Omnistar Live customer support solution is 100% web based so all of your support staff can get full access to it without having any additional software installed on their computers.
  
  
• Get instant customer feedback - Within the Omnistar live Help Desk, customers can rate support staff responses, fill out surveys launched in the live chat and rate the knowledge base articles. All of this information will provide you with useful feed back to help tailor your customer support efforts.
  

• Create Tickets From Your Emails
  You can have your clients email their support requests to your support email and then set up our software to automatically pull in emails and create support tickets.
  
  
• Immediate Download Software and Receive Free Professional Installation
  Once you order the software you can download it immediately. Also, we provide free same day installation upon request.
  
  
• Receive 12 Months Free Upgrades and Support
  Unlike other products that charge for new versions and upgrades, Omnistar Interactive offers FREE upgrades and support for 12 months. Even if the product version number changes, you will still be entitled to a free upgrade within the first 12 months. Our software team is continually adding new features and offers several new versions every year.
  
  
• Private Label Our Software And Profit
  You can easily re-brand our software as your own and sell it to your clients. We have resellers that earn thousands of dollars reselling our product.
  
  
• Provide Real-Time Live Chat
  You can engage in real-time chat with your website visitors. Your web site visitors will be shown an icon and know if there are available staff and easily request support.
  
  
• Initiate Live Chat Request with Customers
  You can enable your staff members to request chat conversations with your web site visitors.
  
  
• Create Knowledge Base For Customers
  Our software allows you to create a knowledge base for your customers. In addition, you can create an internal knowledge.
  
  
• Provide an Intuitive Troubleshooter
  The troubleshooter section will allow your users to follow a series of questions to find answers to common problems.
  
  
• Create a Document Repository For Your Customers
  Our software will allow you to create a document area so that your users can download company PDF and word documents.
  
  
• Keep Your Staff Organized
  Your staff will have access to a group company calendar will they will be able to post task for other staff members. In addition, each staff will have access to their own address book where they can store contacts and make those contact available to all staff.
  
  
• Staff will have access to internal mail system
  Your staff will have access to an internal mail system so they can send each other emails about customer or company issues.
  
  
• Access Advanced Reporting and Analysis
  You will have access to detail reports that include: web site traffic, referrers, user details, staff reports, visitor transcripts, user chat reports, staff events, knowledge base reports, survey reports and more.
  
  
• Know where your visitors are coming from
  You can view which search engine or web sites your site visitors are coming from and the key words used to reach your site in real time in the chat monitor window.
  
  
• Translate Into Any Language
  You can now translate Omnistar Live into any language by modifying one file.
  
  
• Integrate with other third party software
  You can now integrate our software with other software applications so that when you create login accounts with third-party applications you can automatically create accounts within our software.
  
  
• Optional Windows Ad-On Included
  Provide your staff with a windows system tray application that allows staff members to minimize the monitor window to their system tray and be alerted when there are new chat requests.
  
  
• Still not convinced
  Click here to see why thousands of webmasters choose Omnistar Help Desk Software over the competition.

Learn More About Omnistar Help Desk Software

To see our software in action, try the online demo. You can also watch videos about the powerful features of Omnistar. Learn the Benefits that we offer that our competitors do not.