Omnistar Help Desk Software is a dynamic support system that includes Help Desk Software chat, ticket support (web and email based), knowledgebase, document manager and troubleshooter all in one easy to use solution. Omnistar Help Desk Software help system is flexible and robust and allows you to use only the required component. Our Help Desk Software chat software increases your customer satisfaction and reduces your support cost and time.

• Create Tickets From Emails
  Our help desk software allows you to create help desk tickets from pop3 email accounts. Therefore, your clients can either fill out your online web form or send an email if they require support.
  
  
• Immediate Download
  Upon ordering the Omnistar Help Desk Software Install version you will be able to immediately download and install the product. In addition, we offer Same Day optional FREE installs if you require our technical team to install the product. If you order our hosted version, after we confirm your order, we will set up your account the same day.
  
  
• 12 Months Free Upgrades and Support
  Unlike other products that charge for new versions and upgrades, Omnistar Interactive offers FREE upgrades and support for 12 months. Even if the product version number changes, you will still be entitled to a free upgrade within the first 12 months. Our software team is continually adding new features and offers several new versions every year.
  
  
• Re-Brand Omnistar Help Desk Software
  Omnistar Help Desk Software can be easily re-branded so that web developers and designers can sell the product as their own.
  
  
• Earn More From Existing Clients
  By offering value added services to your existing clients web developers and webmasters can build loyalty and increase your revenue at the same time. Omnistar Help Desk Software allows you to easily private label our software so you can sell our web based help desk software as your own. Our Value-Added Service Guide teaches web developers how to earn additional monthly revenue. »» Learn More
  
  
• Real-Time Chat
  Omnistar Help Desk Software enables you to engage in real-time chat with your website visitors. Your web site visitors will be shown an icon and know if there are available staff from the selected department be able to easily request help from the selected department.
  
  
• Pro-Active Chat
  Omnistar Help Desk Software enables staff members to request chat conversations from web site visitors using a number of methods. First, staff members can pop-open a chat box on the visitor’s browser. Another option allows staff members to engage visitors with an image that invites the visitor to chat. Finally, staff members can engage visitors with a floating icon that will scroll across the visitor’s browser.
  
  
• Ajax Chat Interface
  Omnistar Help Desk Software chat uses AJAX (Technology pioneered by Google and used in GMail, Google Maps and other Google Applications). Using this technology allows the Omnistar Help Desk Software chat experience to work more efficiently.
  
  
• No Special Download Required for Help Desk Software Chat
  Omnistar Help Desk Software Ajax chat interface does not require clients to download any special plug-in before they chat with your staff.
  
  
• Customizable Help Desk
  Omnistar Help Desk Software includes an advance help desk component that allows visitors to add support tickets via email or help form. Once the ticket is entered, all staff members from the selected department are notified and the staff member can reply via the help desk area or email. Also, the administrator can customize the help desk submit form to collect additional information from users.
  
  
• Powerful Knowledgebase
  Omnistar Help Desk Software includes an advance knowledgebase with very powerful features including unlimited categories and sub-categories, internal only knowledgebase, glossary, advance searching, attachments, comments and more.
  
  
• Intuitive Troubleshooter
  The troubleshooter section will allow users to follow a series of questions to find answers to common problems. When you add a topic, you can add unlimited questions and answers under the topic. In addition, you can even create additional topics under a specific topic.
  
  
• Enhanced Document Manager
  Omnistar Help Desk Software includes an optional Document Manager that allows you to make documents available to users of your help desk. This option could be used if you have documents or software upgrades that you have to make available to specific users. You may limit access to specific interest groups.
  
  
• Staff Calendar / Address Book
  Omnistar Help Desk Software includes an optional calendar available to all staff members where staff members can post to-do items for themselves or other staff members. They can also setup to receive email reminders. In addition Omnistar Help Desk Software includes a separate address book where staff members can post information and make that information available to all or selected staff members.
  
  
• Staff Internal Mail System
  Omnistar Help Desk Software includes an optional internal mail system. Through our internal mail system staff members can easily communicate and send attachments that are only viewable from the Omnistar Help Desk Software system.
  
  
• Detail Reports
  Omnistar Help Desk Software comes with a set of detail reports that allows you to view information such as web site traffic, referrers, user details, staff reports, visitor transcripts, user chat reports, staff events, knowledgebase reports, and survey reports. This is only a sampling of the reports offered by Omnistar Help Desk Software.
  
  
• Search Engine Integration
  Omnistar Help Desk Software allows you to view which search engines your web site visitors are coming from and the key words used to reach your site.
  
  
• Multi-Lingual
  Omnistar Help Desk Software allows you to easily translate the entire administrative, staff and user pages to ANY language. In addition to translating the software you can also change the MySql Character Set.
  
  
• Third-Party Login API (TPLA)
  Omnistar Help Desk Software comes with an API to allow you to integrate with other software applications so that when you create login accounts with third-party applications you can automatically create accounts within your Omnistar Help Desk Software.
  
  
• Optional Windows Sys-tray Application
  Omnistar Help Desk Software includes a system tray windows application that allows staff members to minimize the monitor window to the system tray instead of the task bar. Therefore, the monitor window cannot accidentally be closed. This is an optional feature.
  
  
• Still not convinced
  Click here to see why thousands of webmasters choose Omnistar Help Desk Software over the competition.

Omnistar Help Desk Software is available as a download for you to install on your local web server or as a hosted solution. No matter which solution you choose your support staff and users can access all features from any web browser.

Download Version
Written in PHP with a MySQL database backend Omnistar Help Desk Software installs on most web servers (View Requirements). Our software also comes with full source code so you can modify your copy to suit your requirements.

Hosted Solution
Our hosted solution allows you to use our Omnistar Help Desk Software solution without a web server. We host the software, so there’s nothing for you to install, manage, or upgrade. Learn more about our hosted solution.

Next Steps

To learn more about Omnistar Help Desk Software, please try our online demo. If you have further question then you can contact us via phone or email. Once you are ready to buy, then you can order via our secure online order form.

To order the Omnistar Help Desk Software using Visa, Mastercard, Discover, American Express, or United States, use our Order Form.

If you would like to purchase the software via Paypal, then you can use our Pay Pal Order Form located here.