Overview
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Support Your Users via Web Ticket.
Instant support notifications.
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Your users can fill out a web based ticket and the information will be stored in the administrative area and your staff will get notified.
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Your Users Can Send Emails With Questions.
Create tickets from emails.
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Set up a designated support email, which automatically pulls in the sender's email address and creates a support ticket.
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Create Knowledge Base For Users and Staff.
Streamline customer support witha searchable knowledgebase.
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Easily create a knowledge base for your customers and staff, which can be customized with internal-only as well as password-protected articles.
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Provide Real-Time Live Chat
Instant customer service with live chat.
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Engage in real-time chat with website visitors. Visitors will be shown an icon and know if there are available staff and easily request support.
Help Desk Software Resources
Help Desk Software in Action
What Do Users Say
Omnistar Help Desk Software increased our sales and customer's confidence level to our services. Now our managers are always online and ready to help in real time to any of our customers who want to create a website.
Andrius Zabulionis
www.smart-shop.com
Partner with Omnistar
Join over 2,000 affiliates making thousands of dollars per month!
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