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Omnistar Live is a dynamic live support software solution that gives you the ability to communicate with anyone coming to your web site in real time. It comes feature packed with many dynamic functions shown below. Omnistar Live has three pricing options and a 30 day money back guarantee. Also, if you choose the install pricing option, we will install our product for FREE.

Live Chat Support Help Desk
  • Monitor requests using system tray
  • Put chat icons on any web page
  • Initiate chat with visitors
  • Push web pages to visitors
  • Store canned responses
  • Log statistics of your referrers
  • Save chat transcripts
  • Department canned responses
  • Know when someone is typing
  • Transfer calls to other operators
  • Operator to operator chat
  • Displays estimated hold time
  • Optional Login Area
  • Log all customer support issues
  • Prioritize all trouble tickets by status
  • Filter email from POP accounts
  • Filter Email Using Sendmail and Qmail
  • Send mass HTML email to users
  • User management area
  • Keep history of all resolved tickets
  • Assign tickets to multiple departments
  • Manage customer profile and logins
  • Customize the support trouble ticket
  • Set priority based ticket subject
  • Instant message area for staff
  • Customizable Interface
Knowledge Base Contact Manager 
  • Create customized knowledgebase
  • Categorize knowledgebase entries
  • Create knowledgebase categories
  • Create unlimited sub-categories
  • Customize knowledgebase layout
  • Have users rate the article
  • Create FAQ section
  • Sort articles via user rating
  • Directly link to help desk
  • Users can easily print article
  • Users can easily email articles
  • Create Internal Only Entries
  • Setup Access Levels
  • Track all users of your help desk
  • Create and send HTML emails
  • Create custom fields
  • Create internal fields
  • Create multiple email campaigns
  • View statistics on your contacts
  • Monitor links in your email campaign
  • Personalize the HTML emails
  • Create interest groups from contacts
  • Advance search of your contacts
  • User can easily un-subscribe
  • Give staff full or read-only access
  • Manage Bounce Emails
Document Manager Troubleshooter
  • link documents to users
  • Documents can be of any format
  • Create multiple access levels
  • Easy to use web management tool
  • Easily view document attributes
  • Create interactive questions/answers
  • Easily manage Troubleshooter
  • Enhanced textbox interface
  • Easily view attributes
  • Create unlimited levels
Address Book Calendar
  • Manage personal address book
  • Contacts can be public or private
  • Dynamically search contacts
  • Access your contacts from anywhere
  • Easily email contacts
  • Manage to-do list
  • Automatically Email Reminders
  • Schedule to-do for multiple staff
  • Optional pop-up reminder
  • Schedule reminders when entering tickets
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Feature Benefits

  • Hosted or Installed
    Purchase the remotely hosted version or easy to install server version. With either version we also offer FREE SETUP so if you need assistance installing or setting up the hosted version our knowledgeable tech team can assist.
  • All in One Solution
    Instead of purchasing a separate online chat support software and a separate Customer Relationship management solution, Omnistar Live compiles features of both.
  • Customization
    Omnistar Live is completely customizable down to the department level personalizing the user's experience. You may use your own logos and chat icons or you may use our logos.

  • Rapid ROIs
    Increased agent productivity and more prompt and precise responses to customers means lower costs per contact.

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