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Omnistar
Help Desk Software is a dynamic support system that includes Help Desk Software chat, ticket
support (web and email based), knowledgebase, document manager
and troubleshooter all in one easy to use solution. Omnistar
Help Desk Software help system is flexible and robust and allows you to use
only the required component. Our Help Desk Software chat software increases
your customer satisfaction and reduces your support cost and
time.
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- Online Survey System
- Staff Calendar
- Internal Staff Mail
- Internal Staff Task Manager
- Advanced Third Party API
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- Easily Private Label
- Easy Setup
- Getting Started Wizard
- Totally Customizable User Area
- Totally Customizable Admin Area
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- Installs on PHP / MySQL
- Free Installation
- Totally Web-based
- Password Protected Backend
- Ajax Chat Interface
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- Create Tickets From Emails
Our help desk software allows
you to create help desk tickets from pop3 email accounts.
Therefore, your clients can either fill out your online
web form or send an email if they require support.
- Immediate Download
Upon ordering the Omnistar Help Desk Software
Install version you will be able to immediately download
and install the product. In addition, we offer Same Day
optional FREE installs if you require our technical team
to install the product. If you order our hosted version,
after we confirm your order, we will set up your account
the same day.
- 12 Months Free Upgrades and Support
Unlike other products that charge for new versions and
upgrades, Omnistar Interactive offers FREE upgrades and
support for 12 months. Even if the product version number
changes, you will still be entitled to a free upgrade within
the first 12 months. Our software team is continually adding
new features and offers several new versions every year.
- Re-Brand Omnistar Help Desk Software
Omnistar Help Desk Software can be easily re-branded so that web developers
and designers can sell the product as their own.
- Earn More From Existing Clients
By offering value added services to your existing clients
web developers and webmasters can build loyalty and increase
your revenue at the same time. Omnistar Help Desk Software allows you
to easily private label our software so you can sell our
web based help desk software as your own. Our Value-Added
Service Guide teaches web developers how to earn
additional monthly revenue. »»
Learn
More
- Real-Time Chat
Omnistar Help Desk Software enables you to engage in real-time chat with
your website visitors. Your web site visitors will be shown
an icon and know if there are available staff from the selected
department be able to easily request help from the selected
department.
- Pro-Active Chat
Omnistar Help Desk Software enables staff members to request chat conversations
from web site visitors using a number of methods. First,
staff members can pop-open a chat box on the visitor’s
browser. Another option allows staff members to engage visitors
with an image that invites the visitor to chat. Finally,
staff members can engage visitors with a floating icon that
will scroll across the visitor’s browser.
- Ajax Chat Interface
Omnistar Help Desk Software chat uses AJAX (Technology pioneered by Google
and used in GMail, Google Maps and other Google Applications).
Using this technology allows the Omnistar Help Desk Software chat experience
to work more efficiently.
- No Special Download Required for Help Desk Software
Chat
Omnistar Help Desk Software Ajax chat interface does not require clients
to download any special plug-in before they chat with your
staff.
- Customizable Help Desk
Omnistar Help Desk Software includes an advance help desk component that
allows visitors to add support tickets via email or help
form. Once the ticket is entered, all staff members from
the selected department are notified and the staff member
can reply via the help desk area or email. Also, the administrator
can customize the help desk submit form to collect additional
information from users.
- Powerful Knowledgebase
Omnistar Help Desk Software includes an advance knowledgebase with very
powerful features including unlimited categories and sub-categories,
internal only knowledgebase, glossary, advance searching,
attachments, comments and more.
- Intuitive Troubleshooter
The troubleshooter section will allow users to follow a
series of questions to find answers to common problems.
When you add a topic, you can add unlimited questions and
answers under the topic. In addition, you can even create
additional topics under a specific topic.
- Enhanced Document Manager
Omnistar Help Desk Software includes an optional Document Manager that
allows you to make documents available to users of your
help desk. This option could be used if you have documents
or software upgrades that you have to make available to
specific users. You may limit access to specific interest
groups.
- Staff Calendar / Address Book
Omnistar Help Desk Software includes an optional calendar available to
all staff members where staff members can post to-do items
for themselves or other staff members. They can also setup
to receive email reminders. In addition Omnistar Help Desk Software includes
a separate address book where staff members can post information
and make that information available to all or selected staff
members.
- Staff Internal Mail System
Omnistar Help Desk Software includes an optional internal mail system.
Through our internal mail system staff members can easily
communicate and send attachments that are only viewable
from the Omnistar Help Desk Software system.
- Detail Reports
Omnistar Help Desk Software comes with a set of detail reports that allows
you to view information such as web site traffic, referrers,
user details, staff reports, visitor transcripts, user chat
reports, staff events, knowledgebase reports, and survey
reports. This is only a sampling of the reports offered
by Omnistar Help Desk Software.
- Search Engine Integration
Omnistar Help Desk Software allows you to view which search engines your
web site visitors are coming from and the key words used
to reach your site.
- Multi-Lingual
Omnistar Help Desk Software allows you to easily translate the entire
administrative, staff and user pages to ANY language. In
addition to translating the software you can also change
the MySql Character Set.
- Third-Party Login API (TPLA)
Omnistar Help Desk Software comes with an API to allow you to integrate
with other software applications so that when you create
login accounts with third-party applications you can automatically
create accounts within your Omnistar Help Desk Software.
- Optional Windows Sys-tray Application
Omnistar Help Desk Software includes a system tray windows application
that allows staff members to minimize the monitor window
to the system tray instead of the task bar. Therefore, the
monitor window cannot accidentally be closed. This is an
optional feature.
- Still not convinced
Click here to see why thousands
of webmasters choose Omnistar Help Desk Software over the competition.
100%
30 Day Money Back Guarantee
Omnistar is so convinced that you'll love our product
that we offer a 30 day money back guarantee. If within the first
30 days after purchasing our product you decide for whatever
reason it is not the right product for your business simply
let us know and you will receive a full refund.
The Omnistar Guarantee.
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Flexible Options—Downloadable and Hosted
Solutions |
Omnistar
Help Desk Software is available as a download for you to install on your
local web server or as a hosted solution. No matter which
solution you choose your support staff and users can access
all features from any web browser.
Download Version
Written in PHP with a MySQL database backend Omnistar
Help Desk Software installs on most web servers (View
Requirements). Our software also comes with full
source code so you can modify your copy to suit your
requirements.
Hosted Solution
Our hosted
solution allows you to use our Omnistar Help Desk Software solution
without a web server. We host the software, so there’s
nothing for you to install, manage, or upgrade. Learn more
about our hosted
solution.
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Next
Steps
To learn more about Omnistar Help Desk Software, please try our online
demo. If you have further question then you can contact
us via phone or email. Once you are ready to buy,
then you can order via our secure
online order form.
To order the Omnistar Help Desk Software using Visa, Mastercard,
Discover, American Express, or United States, use our Order
Form.


If you would like to purchase the software
via Paypal,
then you can use our Pay
Pal Order Form located here.

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