customer support software | online chat software

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	customer support software, online chat software

ONLINE CHAT SOFTWARE

The Omnistar Live online chat software solution is a powerful sales and support tool that allows customers support representatives to chat with customers, perspective clients and other staff via a dynamic Instante messaging chat window. Support staff will be able to resolve support issues answers sales questions and much more with the online chat software. Other features of the online chat software are shown below.

Support representatives can intiate a proactive chat with an web site visitor

Customers can request live chats from multiple departments using the online chat software

Support staff can store canned responses to common questions in the online chat software

Chat transcripts can easily be saved, printed or emailed by support staff

A customized chat survey can be created by support staff with the online chat software

Administrators can access reports detaling how long staff are in chat sessions with the online chat software.

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