Omnistar Help Desk Software is a powerful system for managing any of your online ticketing needs, allowing you to funnel the majority of your customer support through a web interface. This combined with the ability to set up a Help Desk Software chat system and a knowledgebase means you can easily reduce support staff and improve response times without harming the quality of support. One of the great ways to handle your support issues is by giving users an email address that is forwarded to your Help Desk Software system.

How can I use POP Email Importing?

Omnistar Help Desk Software gives you a large number of customer service tools to use, one of these is the ability to import pop email messages as support tickets. What this does is allow you post an email address that is your official support contact and use the Help Desk Software system to answer, prioritise, and assign tickets. That means every line of contact besides your phone line can run through one system, which all of your employees are using. This makes organization and response time better, and ensures that the right problems go to the right personnel.

How does this help my customers?

Your customers want to be able to take as few steps as possible to get an issue resolved. Why make them go to a web form and fill out their information when they could just as easily send an email? Almost everyone can handle a simple email, so it reduces the complexity of reaching customer service. As well, since the tickets will then be handled within the Omnistar Help Desk Software, which is your dedicated customer support system, the manager can easily assign tickets to the proper departments, ensuring an email never gets lost or looked over. Help Desk Software keeps you on top of support, ensuring you get the most out of your employees.

Still Not Convinced?

If you're still not convinced Omnistar Help Desk Software is the right solution for you, then you should also know that we offer a complete 30 day money back guarantee, no questions asked. So if you're thinking about purchasing a copy of the Help Desk Software chat and help desk software, you should do it now, there's no risk and no reason not to see for yourself why Omnistar Help Desk Software is the best support software money can buy!

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