Omnistar Help Desk Software Product Videos

We've created a series of videos that will guide you through some of the important features Omnistar has to offer. Just click on the play button to watch each video.

 

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• Omnistar Live Introduction Video. This video will highlight the powerful features of our help desk software.

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• Support Your Users via Web Ticket. Your users can fill out a web based ticket and the information will be stored in the administrative area and your staff will get notified.

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• Your Users Can Send Emails With Questions. Your users will be able to send you an email with their questions and you can setup the software to automatically pull in the email and create a support ticket and notify your staff.

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• Create a Knowledge Base For Your Users and Staff. Now you can easily create a knowledge base for your customers and your staff. You can also create internal only articles for your staff. In addition, you can password protect certain articles.

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• Provide Live Chat to Your Customers. Your customers will be able to request a live chat from your web site. You will be able to add chat icons to any page of your web site and let your users know if you are online. You can also initiate a chat with your web site users.

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• Provide Company Documents To Your Customers. Our software allows you to easily upload documents for your users. You are able to restrict who has access to the documents.

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• Post Press Releases To Your Customers. ou can easily add press releases for your customers and update them through your secure back-end area.