Omnistar Live is a best in class customer support management platform built on a solid foundation of security and equipped with great features that will help you provide your customers with fast, effective responses to their problems. With our live chat system you have a number of ways to help customers solve problems. The simplest being our built in knowledgebase article manager, as well as a ticket management system and a live chat interface, which allow your employees to help your customers out. But one of the best aspects of the software is its ability to walk your customers through their issues automatically with the troubleshooter.

What is a Troubleshooter?

A troubleshooter is an ingenious system that helps to solve specific problems for your customers. You program in troubleshooters for each specific issue, and what you do is add questions about the nature of the problem, the way you would if you were isolating an issue yourself. As you narrow down the problem your customer starts to discover solutions for very specific issues. This is useful because at the bare minimum it helps the customer self diagnose their issues, and at its best it helps them resolve the issue immediately!

How Can This Help?

With customer service, time is money, and every second your employees have to spend asking questions to diagnose an issue and explaining how to fix things, or doing the fixes themselves is money wasted. By taking the time to set up a powerful troubleshooter, you make it so you only have to go through the diagnostic process when there is an issue that you haven't covered. The ability to have customers work things out on their own is a huge benefit, and with the ability to create a detailed troubleshooter, you will manage to help customers for whom them knowledgebase is too overwhelming.

Still Not Convinced?

If you're still not convinced Omnistar Help Desk Software is the right solution for you, then you should also know that we offer a complete 30 day money back guarantee, no questions asked. So if you're thinking about purchasing a copy of the Help Desk Software chat and help desk software, you should do it now, there's no risk and no reason not to see for yourself why Omnistar Help Desk Software is the best support software money can buy!

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