Omnistar Live is a powerful customer support tool you can deploy on your website to manage your entire customer service department. Handling your support from the web allows you to manage more support issues at once and helps to improve the quality of customer interaction. One of the best parts about Omnistar Live is the ability to set up live chat on your site, ensuring that customers with immediate issues can receive expedited support without tying up phone lines.

How does Live Chat work?

The Live Chat feature is central to the operation of Omnistar Live. When support personnel are signed in to the software they have the option of signing in to the Live Chat system. This opens as a window on their page where they can interact with the chat service. The customer simply clicks on the live chat link on the home page of Live, or you can add a Chat with support button to any page of your site using code generated by the software. The customer and support representative are then taken to a chat window. By allowing customers such easy access to help, you ensure they stay happy with their product!

How does this help my customers?

The convenience of being able to instantly be in contact with support personnel is invaluable. By adding in features like easy transcript downloading, we also make it so your customers can save chats, ensuring there is never a conflict between what was said in a conversation and what the customer thinks was said. You can also set up canned comments that allow you to easily answer reoccurring questions by selecting an automatic response. Improved response time and a higher level of thoroughness mean better customer experiences. Truly, the live chat software is the centerpiece of our powerful customer support system.

Still Not Convinced?

If you're still not convinced Omnistar Help Desk Software is the right solution for you, then you should also know that we offer a complete 30 day money back guarantee, no questions asked. So if you're thinking about purchasing a copy of the Help Desk Software chat and help desk software, you should do it now, there's no risk and no reason not to see for yourself why Omnistar Help Desk Software is the best support software money can buy!

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