Help Desk Software for Libraries

Omnistar Help Desk Software is Help Desk Software chat functionality on your library’s site with no fuss, and no technical experience required. Just simple and easy real-time chatting tools that lets you speak to your users on demand.

Powerful technology—optimal features.

Adding Omnistar Help Desk Software to your library website is the single best way to update to the new web 2.0. Use our seamless ajax technology to make your site the library they will keep coming back to.

• Click-to-chat helps users get answers quickly and easily, regardless of distance.


• Powerful FAQ database technology will help users navigate your catalog through search or even user ratings


• Seamless integration from FAQ to chat allows librarians to easily know what user is looking for

User satisfaction at its best.

Omnistar Help Desk Software makes the web experience of your library almost the same as the in-person experience. Use it to take interlibrary loan requests, to place books on hold, or even answer quick questions like looking up phone numbers or finding articles on specific topics. With Help Desk Software chat, your reference desk will be able to finally go online with the rest of your library resources.

Complete knowledgebase functionality.

Omnistar Help Desk Software isn’t just a barebones chat utility; it also comes complete with a powerful self-service database of frequently asked questions, so users can get their answers before it gets escalated to the chat level. And built-in functionality can track which answers users found most helpful, so future users will be able to find the relevant answers more quickly. And when users can’t find what they need, a seamless escalation to Help Desk Software chat is instantly available.

Use the best chat software on the web.

Omnistar Help Desk Software is the preeminent choice of all Help Desk Software chat software on the web. Our Help Desk Software chat can be found on hundreds of websites worldwide, and our features are the best available. And since we guarantee same-day installation, same-day support, and a 90-day no-questions-asked money back guarantee, what are you waiting for? Try us out today!