Omnistar Live is built to provide you with a superior help system on your website, integrating all of the most important features you need to keep your customers satisfied. One of the most useful and powerful additions to the Live Chat Software is a built in Knowledgebase you can use to keep your customers informed without having to dedicate support staff to phone or live chat time. The backbone of any good support system is a thorough knowledgebase.

How does the Knowledgebase Work?

Omnistar Live includes the Knowledgebase by default, it is one of the core functions of the system. While Live Chat and Tickets are a great way to keep up with customer needs, the best way to help your customers is to provide them with documentation so they don't need to contact you in the first place. The knowledgebase is a simple article manager with features to organize, link between, and integrate the articles into your Live system. You just need to write out instructions for handling problems and explaining functionality and organize it into categories. You can even turn customer ticket questions into Knowledgebase articles automatically. By developing a thorough article repository, you can also harness built in SEO features, increasing the level of optimized content on your site!

How does this help my customers?

There really is no downside to providing detailed and functional documentation for all of your customers to access. The Knowledgebase allows customers to rate answer, link between related articles, and organize however you want, allowing you to create a virtual manual and troubleshooting guide. By taking care of as many problems as possible themselves, customers can avoid the hassle of dealing with support, and you get a reduced load on your customer service capacity. This in turn makes wait times lower and help to get problems solved faster. By developing a detailed Knowledgebase You have a system that will keep on benefiting your website.

Still Not Convinced?

If you're still not convinced Omnistar Help Desk Software is the right solution for you, then you should also know that we offer a complete 30 day money back guarantee, no questions asked. So if you're thinking about purchasing a copy of the Help Desk Software chat and help desk software, you should do it now, there's no risk and no reason not to see for yourself why Omnistar Help Desk Software is the best support software money can buy!

  Back to Overview Page