Omnistar is so convinced that you'll absolutely love our product that we offer a 90-day "No Questions Asked" money back guarantee. If within the first 90 days you decide, for whatever reason, that you would like a refund, then simply open a support ticket. Let us know your domain name and purchase date and we will immediately refund your money the same day!
If you have problems installing our software, then please take advantage of our free installation service. If you would like our technical team to install the software, please contact us. Our technical team will install the software and answer any initial questions. If you are having technical issues then contact our support team before you request a refund.
To request a refund within the first 90 days simply fill out a support ticket that includes your domain name and purchase date.
Omnistar Interactive guarantees that a product specialist will attempt to complete all install requests that are received before 4pm (ET) Monday through Friday on the same day. If the install request comes in after 4pm, the install will be attempted on the next business day. Omnistar Interactive only guarantees that an attempt to do the install will be done on the same day. The client will be notified if there are problems or if Omnistar Interactive requires additional information.
Omnistar guarantees that users who submit a trouble ticket via our Online Customer Care System before 3PM EST, will receive a response by 11:59PM the same day or the user will receive a credit of five dollars toward their next billing per incident if they have an Omnistar Interactive hosted solution. If the client has the install solution, then they will receive a coupon code for five dollars on the next purchase. The maximum a client can earn within one month using this guarantee is twenty five dollars. All guarantee requests must be submitted via our help desk within twenty-four hours.