Frequently Asked Questions

1. What exactly does the Omnistar Live program do?
   Omnistar's dynamic live support software solution gives you the ability to communicate with anyone coming to your web site in real time. It includes a built in helpdesk software component which gives you the ability to log every issue that comes into your organization and assign it to a support representative or department.
   
   
2. Can I translate Omnistar Live to another language?
   Yes, you can translate Omnistar Live to any language. There is only one file to modify. You can even translate the MySql character easily with our product
   
   
3. If I choose your hosted option, is your software and datacenter reliable, secure and confidential? Where is the Data Hosted?
   If you choose our hosted option, this means that we will host the software on our servers and you will not have to worry about backups and other technical issues. Some users choose our install option which allows you to totally host the software on your server. The details below apply only if you decide to go with the hosted option.
   
   We take all reasonable precautions to keep your information and data safe and secure. Our state-of-the-art redundant servers are hosted and professionally managed by Rackspace Managed Hosting, a recognized leader in high-end hosting. Learn more about our datacenter and security infrastructure.

   
   
4. I am a web designer, can I offer Omnistar Live to my clients?
   Yes, Omnistar Live can be 100% private labeled. You can add your logos to the admin panel and also remove any reference to Omnistar Live. We even have an un-branded user guide that your clients can access.
   


5. How do I receive the product after my purchase?
   After you purchase our online help desk software, you will immediately receive an email that will have a link to our software download area so you can immediately download the software.
   


6. Will my users have to download a special plug-in to use my product?
   No, all of Omnistar Interactive products are web-based and do not require any special plug-ins.
   


7. Do I need a dedicated server to install Omnistar Live?
   No, you do not need a dedicate server and you can install Omnistar Live on most shared hosting environments.
   


8. Can I import and export data between Omnistar Live and other applications?
   Yes, Omnistar Live allows you to import and export using CSV. Also there is an option to select your desired delimiter.
   


9. What are the system requirements for the Omnistar Live program?
   Please visit our requirements page at:
   http://www.omnistarlive.com/requirements.htm
   


10. How difficult is the installation of the Omnistar Live program?
    The installation of Omnistar Live is very easy. We provide a detailed step-by-step installation guide that details the whole process, however if you are having problems installing feel free to request a FREE INSTALLATION.
    


11. Does the Live run on a server or on my PC?
    The Omnistar Live runs on your web server. To view the requirements for our software, visit: http://www.omnistarelive.com/requirements.htm. Once you install our software, you can access it from any web browser.


12. Is a trial or demo version available?
    We have an online demo available that you can try here.


13. Does the product come with a 30-day money back guarantee?
    Yes, our product comes with a 30 Day Money Back Guarantee. Please visit our guarantee page for more information.


14. Is there a partner / reseller program for the Omnistar Live program?
    Yes, Omnistar Live has a partner reseller program. To request more information please fill out our partner form here.


15. What type of support is offered with the product?
    Omnistar offers free email and helpdesk support. We also offer phone support by appointment only after you have submitted a ticket.


16. Can I add features to the Omnistar Live?
    Yes, you can add additional features to our program if you are a developer because we offer full source code.


17. Is the user interface customizable?
    Yes, the user interface can be totally customized from the administrative area. You can browse in your own header and footer graphics or use HTML to match the look and feel of your current site.


18. Can I install the program on multiple domain names?
    No, the license for the product allows you to only install and run the product from one domain name. If you have multiple domain names you will need to purchase multiple licenses, however you may qualify as a reseller so feel free to fill out our partner form here. In addition, once you are a customer, you will receive a 10% discount off future orders.


19. Can the support desk be setup so only registered users can submit tickets?
    Yes, you can set it up so only users with a login can submit tickets.
    
    
20. If I get the install version, can I have unlimited users?
    Yes you can have unlimited users.
    
    
21. Can we disable the live chat option?
    Yes it can be disabled.