|  Customers will be able to submit helpdesk
tickets via email with
the customer support software
Support staff can initiate online chat
sessions with any one
at the site using the customer support
software
Users will be able to search for support
information in the FAQ
Knowledgebase
Customers can diagnose and solve their
own problems with the
interactive troubleshooter
The customer support software can be
customized to match
the look and feel of any site
Support administrators can access detailed
reports which provide
site traffic info and more |
