About Us

Why We Developed Omnistar Live

Omnistar Live was developed to serve a need for a simplified all-in one web based customer support solution. At the time the software was developed, there was many helpdesk solutions on the market, but most of them were cumbersome and difficult to setup. As a business that prides ourselves on providing the best support to our customer, we understand the need for a powerful and easy to user support solution. We have found that if the right solution is implemented correctly, it can improve your overall customer retention. In this current world of many choices, your customers have a lot of options to choose from when it comes to making a purchase, so if your customer support is lacking, then that would be a main factor for why a customer would switch to another solution. Within our Omnistar Live support solution, we have integrated many user-friendly features and components that will allow you to get the product up and running in no time at all. We feel that our product is not only easy to use, but it has robust set of features that should meet the needs of most users.

How We Do It

Founded in 2000, Omnistar Interactive has been providing web based solutions to businesses worldwide. Our client base ranges from fortune 500 companies such as Xerox to small businesses with under 10 clients. Our core team of developers, support staff and sales persons work collaboratively to insure that all of our customers receive the absolute best product and service. Over the years we been able to streamline our processes so that each of our customers receives our devoted attention. All of these things have been possible from the strong leadership that exists in our company. From the upper level executive staff to management all the way down to the frontline support techs, everyone that works for Omnistar truly understands our vision and our mission to provide the very best products and services.

What We Do

The Omnistar Live software is one of our most popular and best selling solutions. During the development of the product, we had our end customer in mind, so we structured in such a way that it can be quickly and easily rolled out for any support organization. Once the development for the product was completed, the updates to the product did not stop there. We consistently make improvements and updates to the software based on feedback that we obtain from our customers and from our overall vision for the direction of the product. We also encourage an interactive dialogue with our customers so we can stay on the pulse of our customers need. It is only through this dialogue that we can determine the true direction for product improvements.