Customizing the Appearance of Omnistar Help Desk Software

The Omnistar Help Desk Software best help desk solution provides users with the convenient ability to customize the software. That way, customers can add their own branding, their own color scheme, and otherwise match the software to the look of their own brand. This makes the experience of using Help Desk Software feel like less of a jump when switching between the original site and the Help Desk Software web pages!

Using this powerful capability, you can easily increase the satisfaction your users get out of using our customer support. Follow these steps to customize your copy of Help Desk Software:

STEP 1: Login as an administrator

Ony Admins can change the design of the software.

STEP 2: Navigate to the Customize Menu

Under the header Customize Support, select the Support Desk link. From here you will be able to edit individual pages and the overall User Interface. Select User Interface.

STEP 3a: Use the Pre-existing template to customize

This method allows you to customize the images, colors, and text of the template we setup for the main page. First, you have the option of editing the color of the Tables at the top and bottom of the page, as well as the text that appears on the main page. You can include HTML in this text and formatting will be included. You can also edit the text link that users will click to begin a Help Desk Software chat.

You can edit the images that appear on the main page, as well as the logo that appears on all the pages of the site. Finally, you can edit the links that appear at the top of the site, by changing their color, text, or the address that they link to. To completely delete a link, simply remove its text completely.

STEP 3b: Upload all your own images

This option allows you to forgo the text on the main page and upload a full size header image. This way allows you to use a full width header image to integrate the look of the software better with your site. You can edit the images that will appear on the site, as well as edit the links in the above mentioned fashion.

STEP 4: Select an individual page to edit

Under Customize Support Select Support Desk again. This time select individual pages to edit by clicking on the edit link to the right of the page name.

STEP 5: Edit the page

From this area you can edit the HTML Meta Data for this page, useful for Search Engine Optimization, the header image for the page, and the page's text and colors. You can change, add, or remove text to the main part of the page in the header box, and change add, or remove text on the bottom in the footer box.