Hyattsville, MD - October 20,
2005 – Omnistar Interactive
launches Omnistar Live 5.2
Omnistar Live is a dynamic live support
software solution that gives you the ability
to communicate with anyone coming to your
web site in real time. Omnistar Live also
includes a built in helpdesk software
component which gives you the ability
to log every issue that comes into to
your organization and assign it to a support
representative or department. In addition
to the helpdesk Omnistar Live also includes
a user and internal knowledgebase which
allows you to categorize and store information
for your staff and customers. Omnistar
Live also has a contact management component
which allows you to store information
in a searchable database, create and send
out HTML broadcast emails and search for
information all through a user friendly
interface. For more information on Omnistar
Live, please visit: http://www.omnistarlive.com.
The following features have been
added for Omnistar Live version 5.2:
Backend is 100% brandable
Omnistar Live administrators
can totally brand the backend administrative
area which means administrators can
provide additional instructions to their
staff or Omnistar Live users from other
countries can totally customize the
backend to their language.
- Includes 5 new graphs
Omnistar Live now provides administers
with 5 new graphs. Administrators will
be able to see a graph for the following:
- The number of hits that was received
- The number of visits that was received
- Interest Group based on users.
- Statistics of the calls taken by the
- Statistics of staff performance
can run staff event report for each
Administrators can now run the Staff
Event Report and break it down based
on the selected staff.
to add ticket and user fields.
Omnistar Live now has an enhanced interface
for adding ticket and user fields. Users
can now add multiple selection field
in addition to multiple checkbox fields.
The interface has also been modified
to make it easier to add fields.
Ability to add
attachments to staff events
Staff now have the ability to add unlimited
attachments to an event. With this new
feature staff can easily share documents
across task and departments.
Ability to search
Address Books Notes
Staff will now have the ability to search
address book notes.
Now when email is fetched into Omnistar
Live only the most recent request is
and Staff emails are more defined
incorporated into ticket submission
Now when users submit tickets the knowledgebase
is automatically searched and the users
will be able to see if a knowledgebase
article answers their question and automatically
close the ticket.
for user ticket management section
Notify Me option
added for knowledgebase
This feature allows users to be notified
if their are modifications to the article.
for third party applications
API is created to allow users easily
integrate Omnistar Live into third party