Omnistar Interactive launches Omnistar Live 5.5
Columbia, MD - August 23, 2007
– Omnistar Interactive launches Omnistar
Live 5.5
Omnistar Live is a dynamic live support
software solution that gives you the ability to communicate
with anyone coming to your web site in real time. Omnistar
Live also includes a built in helpdesk software component
which gives you the ability to log every issue that comes
into to your organization and assign it to a support representative
or department. In addition to the helpdesk Omnistar Live
also includes a user and internal knowledgebase which allows
you to categorize and store information for your staff and
customers. Omnistar Live also has a contact management component
which allows you to store information in a searchable database,
create and send out HTML broadcast emails and search for
information all through a user friendly interface. For more
information on Omnistar Live, please visit: http://www.omnistarlive.com.
The following features have been
added for Omnistar Live version 5.5:
-
Omnistar Live Backend
is 100% brandable
Omnistar Live administrators can totally brand
the back end administrative area which means administrators
can provide additional instructions to their staff or
Omnistar Live users from other countries can totally customize
the back end to their language.
- Includes 5 new graphs
Omnistar Live now provides administers with 5 new graphs.
Administrators will be able to see a graph for the following:
- The number of hits that was received
- The number of visits that was received
- Interest Group based on users.
- Statistics of the calls taken by the staff
- Statistics of staff performance
-
Administrators
can run staff event report for each staff member
Administrators can now run the Staff Event Report and
break it down based on the selected staff.
-
Enhanced ability
to add ticket and user fields.
Omnistar Live now has an enhanced interface for adding
ticket and user fields. Users can now add multiple selection
field in addition to multiple check box fields. The interface
has also been modified to make it easier to add fields.
-
Ability to add
attachments to staff events
Staff now have the ability to add unlimited attachments
to an event. With this new feature staff can easily share
documents across task and departments.
-
Ability to search
Address Books Notes
Staff will now have the ability to search address book
notes.
-
Fetch Email Ability
Improved
Now when email is fetched into Omnistar Live only the
most recent request is fetched.
-
User Emails and
Staff emails are more defined
-
Knowledgebase incorporated
into ticket submission
Now when users submit tickets the knowledgebase is automatically
searched and the users will be able to see if a knowledgebase
article answers their question and automatically close
the ticket.
-
Improved interface
for user ticket management section
-
Notify Me option
added for knowledgebase
This feature allows users to be notified if their are
modifications to the article.
-
Enhanced API for
third party applications
API is created to allow users easily integrate Omnistar
Live into third party
software.
customer
support software
